Payment: Before your order goes into production it
must be paid for in full. Your order will go into production as soon as we
receive your order and payment notification.
PayPal, our preferred method of payment, uses secure technology to keep your information safe. In addition, when you send a payment to us using PayPal, we will not receive sensitive financial information such as your credit card or bank account number.
SHIPPING AND RETURNS
Methods: All our orders are shipped with courier / secure post with
Packaging: Art pieces are shipped rolled in a heavy-duty mailing tube.
Delivery: Orders are generally shipped six
working days after order is received. You can expect to receive your domestic
order approximately one week after you place your order; please allow two weeks
for international orders. If there are delays for any reason, you will be
notified immediately by email.
Shipping Costs: Costs are zoned by regions of the world and are calculated by size, weight and region. You will be notified of this cost at the time of placing an order.
We hope that you will be very happy with your
purchase. In the unlikely event, when you receive your piece it has been
damaged in transit, we will replace at no charge to you.~
Your order includes a money-back guarantee: if you are not satisfied with your purchase, return it in new condition in the original packaging within 30 days for a full refund.
If you are experiencing any of the above problems, please contact us by email or phone and let us know how we can help resolve any problems as soon as possible.
CARING FOR YOUR ART
Our Art pieces are valuable and should be cared for. I recommend that you take your piece to a professional framing shop and ask them to mount the print and frame it behind glass with a matte. Glass should not come in direct contact with the image area and this is achieved by the mat. The glass will protect the piece from dust, smoke and other harmful atmospheric contaminants.
It is important to keep the image out of direct sunlight for extended periods. Fluorescent lights are also harmful and should be as far from the finished piece as possible.
NOTES ON FRAMING
All our pieces are supplied rolled in a tube and we recommend giving the art piece to a professional framer to mount and frame. We would be happy to carry out the framing, but you will either need to collect from us or organise your own courier to do so, as we can not guarantee the protection of the glass in transit.